Shipping Policy

At LYHAVEN LLC, we are dedicated to delivering your tote bags, travel bags, crossbody bags, and shoulder bags to you as quickly and efficiently as possible. We ship across the United States and internationally, ensuring our premium products reach customers worldwide. Below are the details of our shipping process.

Shipping Destinations

  • Domestic: We ship to all 50 states in the USA, including Alaska and Hawaii.
  • International: We offer worldwide shipping to most countries, subject to customs regulations and carrier availability.

Shipping Methods and Costs

  • Domestic Shipping (USA): We offer standard and expedited shipping options. Costs vary based on the shipping method and destination, and will be calculated at checkout.
  • International Shipping: Costs are determined by the destination country, package weight, and shipping method. Additional customs fees, duties, or taxes may apply, which are the responsibility of the customer.

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take up to 5 business days. Once your order is processed, you’ll receive a confirmation email with tracking information.

Delivery Times

  • Domestic (USA):
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days
  • International: Delivery times vary by destination, typically ranging from 7-21 business days, depending on the carrier and customs processing.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress. For international orders, tracking may be limited in some regions, but we’ll provide as much information as possible.

Important Notes

  • Shipping Delays: LYHAVEN LLC is not responsible for delays caused by third-party carriers, weather conditions, or customs processes for international orders.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at lyhavenllc@gmail.com or +84 979 914 010 within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue.
  • Address Accuracy: Please ensure your shipping address is correct at checkout. LYHAVEN LLC is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

For any questions about shipping, please reach out to us at lyhavenllc@gmail.com or call +84 979 914 010. We’re committed to ensuring your order arrives safely and on time!