Refund and Return Policy

At LYHAVEN LLC, your satisfaction is our top priority. We take pride in offering high-quality tote bags, travel bags, crossbody bags, and shoulder bags, but we understand that sometimes a product may not meet your expectations. Our refund and return policy is designed to be straightforward and customer-friendly, ensuring a hassle-free experience.

Return Eligibility

You may return most items purchased from https://lyhaven.shop/ within 30 days of delivery, provided the item is:

  • Unused and in its original condition, with all tags and packaging intact.
  • Free of damage, wear, or alterations.

How to Initiate a Return

  1. Contact Us: Email us at lyhavenllc@gmail.com or call +84 979 914 010 within 30 days of receiving your order to request a return. Please provide your order number and reason for the return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and shipping instructions.
  3. Ship the Item: Package the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days via the original payment method.

Refunds

  • Refunds will be issued to the original payment method (credit/debit card, Apple Pay, or Google Pay) used at checkout.
  • Refunds include the purchase price of the item, excluding original shipping costs.
  • For defective or incorrect items, LYHAVEN LLC will cover return shipping costs and issue a full refund, including any original shipping fees.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale.
  • Items that have been used, damaged, or altered.
  • Items returned after the 30-day return window.

Contact Us

If you have any questions about our refund and return policy, please reach out to us at lyhavenllc@gmail.com or call +84 979 914 010. We’re here to ensure your shopping experience is seamless and satisfactory.