Asked Questions (FAQ)

At LYHAVEN LLC, we’re committed to providing you with all the information you need for a seamless shopping experience. Below are answers to some of the most common questions about our tote bags, travel bags, crossbody bags, and shoulder bags, as well as our policies and services.

1. What types of products does LYHAVEN LLC offer?

We specialize in high-quality tote bags, travel bags, crossbody bags, and shoulder bags. Our products are designed with premium materials, creative aesthetics, and affordability in mind, perfect for both everyday use and travel.

2. Where do you ship?

We proudly ship across the United States and internationally. For detailed shipping information, including costs and delivery times, please refer to our Shipping Policy.

3. What payment methods do you accept?

We accept payments via:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover, etc.)
  • Apple Pay
  • Google Pay
    All payments are securely processed through Stripe, ensuring your information is protected.

4. How can I return or exchange a product?

You may return eligible items within 30 days of delivery if they are unused and in original condition. Please see our Refund and Return Policy for detailed instructions on initiating a return.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, refunds are processed within 5-7 business days to the original payment method. For defective or incorrect items, we also cover return shipping costs.

6. Are your bags durable?

Yes! Our bags are crafted from high-grade materials to ensure durability and long-lasting performance. Each design undergoes rigorous quality checks to meet our high standards.

7. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress. For international orders, additional tracking details may be available through the carrier.

8. Do you offer customer support?

Absolutely! Our team is available to assist you via:

  • Email: lyhavenllc@gmail.com
  • Phone: +84 979 914 010
  • Hours: Monday–Friday, 9:00 AM–5:00 PM (MST); Saturday, 10:00 AM–2:00 PM (MST)

9. Is my payment information secure?

Yes, we use Stripe, a leading payment platform with advanced encryption and fraud prevention measures, to ensure your payment details are safe and secure.

10. Can I modify or cancel my order?

Orders can be modified or canceled before they are shipped. Please contact us immediately at lyhavenllc@gmail.com or +84 979 914 010 to request changes.

For additional questions, feel free to reach out to us at lyhavenllc@gmail.com. We’re here to help you find the perfect bag and ensure a delightful shopping experience!